Upcoming Changes to Openreach Business Installations – June 2025
If you're a business planning a new broadband service or switch, Openreach is updating how installations are handled for services like SOGEA and FTTP. These changes come into effect on 1 June 2025.
What’s Changing?
- Properties will now be assigned a minimum installation level: Standard, Premium, or Advanced.
- If the wrong level is booked, the system will either auto-correct it or request confirmation from the provider.
- You’ll be charged based on the final level of installation—not what was initially requested.
Installation Types Explained
- Standard - Basic install – suitable for most residential homes
- Premium - Additional setup – usually for business sites
- Advanced - Complex installations – e.g. for hospitals, prisons, universities
What If the Wrong Type is Ordered?
- If it's one level too low, it will be auto-upgraded and you'll be notified.
- If it's more than one level too low, the order will be paused, and you'll be asked to confirm or correct it within 15 days.
How to Check?
We can check your property's classification for you and make sure the correct engineer visit is booked from the start. If needed, we’ll help request a correction.
Need help? Contact our team today and we’ll guide you through the new process and make sure your installation is booked correctly.